Contact Us
Professional support team ready to answer your questions anytime.
Customer Service Hotline
400-888-9999
Weekdays 9:00-18:00
service@xinjie.com
Reply within 24 hours
Company Address
No. 16 Lelin Street, Guzhen Town, Zhongshan City, Jin Ding Building, 4 Floor
Welcome to visit
Working Hours
9:00-18:00
Live Chat
Click the button during business hours to chat with customer support in real time.
Frequently Asked Questions
What is the product warranty period?
All products from Xinjie Lighting come with a 3-year warranty. Non-human-caused damage within the warranty period will be repaired or replaced free of charge.
How do I apply for a return or exchange?
You may request a no-reason return or exchange within 30 days of receiving the item if it has quality issues or does not match the description. Please contact customer service to process your request.
Do you offer installation services?
We offer professional installation guidance. For complex fixtures, we provide in-home installation (additional fees apply). Contact customer service for details at the time of purchase.
How long does shipping take?
In-stock items ship within 1-3 business days after order placement; custom item delivery timelines are determined based on specific requirements. Most areas in China receive orders within 3-7 days.
Service Commitment
Hassle-Free Returns
Quality Assurance
Fast Response